Shipping Policy
1. Delivery-related Instructions
- The ability to place an order indicates that the address is within the delivery range, subject to the checkout page's order submission availability.
- Restrictions on Special Products: Liquid, powder, and cream cosmetics must comply with international shipping standards. Some countries may restrict their import; please confirm local customs policies before placing an order.
- We reserve the right to adjust delivery arrangements based on actual operational conditions.
2. Order Processing Timeframe
- Processing Period: Orders will be processed and shipped within 2-5 business days after payment confirmation.
- Order Cut-off Time: Orders paid before 17:00 (Beijing Time) will be prioritized for next-day processing.
- Special Circumstances: Delays caused by promotional activities, inventory adjustments, or customs inspections may extend processing time by 3-7 business days.
3. Delivery Time & Shipping Methods
| Delivery Region | Shipping Method | Estimated Delivery Time |
|---|
| North America (USA, Canada) | Postal Line / International Postal Partner Channels | 7-15 business days |
| Europe (EU Member States) | Postal Line / International Postal Partner Channels | 10-20 business days |
| Asia-Pacific (Australia, New Zealand, etc.) | Postal Line / International Postal Partner Channels | 8-18 business days |
| Other Regions | International Postal Parcel / Postal Line | 15-30 business days |
4. Shipping Fee Rules
- Regular Shipping Fees: Calculated based on order weight, volume, and delivery destination.
- Free Shipping Policy: Free standard shipping is available for orders totaling $99 or more.
- Additional Fees: Import duties, value-added taxes, customs clearance fees, and other charges for international orders are the sole responsibility of the buyer.
5. Receipt & Inspection
- Buyers must provide accurate and complete shipping addresses and contact information.
- Upon delivery, buyers should sign for and inspect the package immediately. If outer packaging is damaged or items are missing, take photos and contact customer service within 24 hours.
6. Logistics Liability Division
- We are responsible for safely delivering items to the logistics provider. After delivery, logistics risks are transferred to the logistics provider.
- We are not liable for delivery disruptions caused by force majeure.
7. Special Terms
- We reserve the right to adjust order processing and delivery timeframes during peak logistics periods.
- This Shipping Policy is a supplement to the Terms of Service.
8. Dispute Resolution
Disputes related to logistics shall first be resolved through friendly negotiation. If negotiation fails, the laws of the People's Republic of China apply.