Refund Policy

Refund Policy

1. Scope & Time Window

• Applicable only to delivered orders; valid for 14 days from the delivery date.
• Quality issues/wrong/missing items: Must submit claims with clear photos/videos within 24 hours of delivery.
• Orders returned due to unclaimed, refused delivery, wrong address, or abandoned are treated as abandoned goods.

2. Eligible Returns

• Severe quality defects.
• Store errors: Wrong, missing, or short-delivered items.
• Products materially not as described on the official website and unusable.

3. NON-RETURNABLE ITEMS

• Opened, used, or tested beauty/skincare/fragrance products.
• Products with damaged packaging, broken seals, or artificial damage.
• Final sale, clearance, flash sale items, gifts, samples, or custom-made products.
• Allergies, unsatisfactory results, or dislike of scent/color.
• Liquids, powders, creams, fragile items, or oversized products.

4. Return Conditions

• Products must be unused with original packaging, accessories, tags, and manuals intact.
• Required documents: Valid order number, recipient information, clear photos/videos.

5. Shipping & Fees

• Store's fault: Return shipping costs covered; original shipping and duties are non-refundable.
• Buyer's fault: All two-way shipping and duty fees borne by the buyer.

6. Refund Terms

• Approved returns processed within 7-15 business days.
• Refund amount = Product actual payment - Incurred shipping/taxes/fees.

7. Return Process

1. Contact customer support with order number and photos.
2. After approval, receive return address + RMA number.
3. Ship back the product with RMA number.
4. Warehouse inspection and refund/exchange processing.